We're here to help.
We are dedicated to providing the highest level of service to our customers. Good service begins with providing a variety of convenient ways for you to reach us when you need us.
Quick Links
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Report a lost or stolen debit card | Call (508) 828-5420 Monday – Friday 8:30 am – 5:00 pm. After hours, use Automated Telephone Banking at (508) 828-5420 or 1-800-643-BCSB.
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Report a lost or stolen Visa credit card | Call 1-800-558-3424 or visit the Visa Cardmember Service Center
- Frequently Asked Questions
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- Connect via Live Chat on website
Real-time answers to your questions. Simply look for the chat bubble in the lower right section of your screen. Click to start chat and connect securely with our customer service team. Available during regular business hours, Monday – Friday, 8:30 am – 5:00 pm.
- Call Our Customer Service Center | (508) 828-5420 / 1-800-643-BCSB
Our experienced service team members are available to provide personal service by phone, Monday – Friday, 8:30 am – 5:00 pm.
- Contact Us Via Email
- General Inquiries: For general inquiries that do not contain personal or account information, please use our Contact Us Form.
- Account Specific Inquiries: Your security is extremely important to us. If you need to send personal or account information to us, please first contact us by emailing [email protected] or calling 1-800-643-2272. We will send you a secure link to use for sending personal or account information. You can also send us a secure message from the navigation in Digital Banking by selecting “Banking Services Center.” If you’re not currently enrolled in Digital Banking, click here for instructions on how to enroll.
- Get Online Banking Support | (508) 828-5420
Our special Online Banking Support Line is available 24 hours a day, 7 days a week for technical online banking support and navigation for the online banking system.
- 24-Hour Automated Telephone Banking | (508) 828-5420
If you prefer to bank using our Automated Telephone Banking service, simply dial 508-828-5420 or toll free at 1-800-643-BCSB. Check balances, confirm transactions, transfer between accounts, report lost or stolen debit or ATM cards, and more – 24 hours a day, 7 days a week.