Security

Ways we protect you and your information.

Protecting your personal financial information is a top priority for us at Bristol County Savings Bank.

Monitoring accounts for suspicious transactions: Bristol County Savings Bank monitors your account for suspicious transactions. If we detect a debit card transaction that appears suspicious, we will notify you via text, phone, or email to determine if the transaction was originated by you. If we are unable to verify your identity, or the legitimacy of a suspicious transaction, we may temporarily freeze your debit card. Any customers who have an active debit card will automatically be enrolled in this free service.

We will ask you to validate the merchant, amount, date/time, and location of the purchase. We will never ask you for personal information through calls, texts or emails that we initiate. You should never reply to text messages or emails that ask you to send account information. Please note, however, that if you contact Customer Service, we may ask you for personal information to verify that we are communicating with the account owner.

The success of this fraud prevention depends on the cardholder verification process. You must have accurate mailing addresses, email addresses, and telephone numbers associated with your debit card. 

Secure, Encrypted Email

Regular email is NOT a private conversation. 

It is fairly easy for others to intercept and read regular emails. And only 1% of business email is in any way encrypted against interception by outside parties. While the companies are mandated to achieve a higher level of protection, the larger issue is that secure email is simply a smarter way to do business. In addition to the obvious benefits of confidentiality, secure email increases efficiencies by allowing the electronic transfer of sensitive information that has typically required manual delivery.

If you need to send personal or account information to us, please first contact us by emailing [email protected] or calling 1-800-643-2272. We will send you a secure link to use for sending personal or account information. You can also send us a secure message from the navigation in Digital Banking by selecting “Banking Services Center.” If you’re not currently enrolled in Digital Banking, click here for instructions on how to enroll.

Never provide your account information via a personal or work email account.