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Frequently Asked Questions: How Can We Help You?

Find answers to the top questions from our customers here or for digital banking specific questions, please visit our Digital Banking FAQs. Still need help? Feel free to contact us.

About Loans

About Deposits

About Opening a Deposit Account Online

  • How can I open a deposit account?

    Personal deposit accounts can be opened online. Open your account here. 

  • How can I find my security code (CVV) on the back of my debit or ATM card?

    The CVV Number (“Card Verification Value”) on your credit card or debit card is a 3 digit number on your MasterCard® branded debit cards.

    Your CVV number can be located by looking on the back of your debit card.

    Providing your CVV number to an online merchant proves that you actually have the physical debit card – and helps to keep you safe while reducing fraud.

    CVV numbers are NOT your card’s secret PIN (Personal Identification Number).

    You should never enter your PIN number when asked to provide your CVV. (PIN numbers allow you to use your debit card at an ATM or when making an in-person purchase with your debit card.)

  • Which ownership type should I choose for my account?

    If you will be the only person to have ownership of this account, choose individual. If you would like someone else to be an owner on the account, select Joint.

  • Why do I need to provide personal information on this application and how will it be used?

    Federal laws require financial institutions to obtain, verify and record personal information that identifies each person who opens an account. Your information is securely stored on your account and customer record once your account is opened.

  • Why do I need to review and accept disclosures?

    Disclosures contain the important terms and conditions about the account you are opening. Reviewing and accepting disclosures ensure that you are informed about how we will manage your account.

  • NACHA-External Account Authorization

    By accepting this statement, you are authorizing Bristol County Savings Bank to initiate a one-time electronic debit for your initial funding deposit (and if necessary, electronically credit your account to correct erroneous debits).

  • What is a U.S. Person?

    The IRS tax code has specifically defined the term “United States person” as meaning any of the following:

    • A citizen or resident of the United States
    • A domestic partnership
    • A domestic corporation
    • Any estate other than a foreign estate
    • Any trust if:
      • A court within the United States is able to exercise primary supervision over the administration of the trust, and
      • One or more United States persons have the authority to control all substantial decisions of the trust
    • Any other person that is not a foreign person
  • What is FATCA?

    The Foreign Account Tax Compliance Act (FATCA) is a United States federal law requiring United States persons (including those living outside the U.S.) to have yearly reported themselves and their non-U.S. financial accounts to the Financial Crimes Enforcement Network (FinCEN), and requires all non-US (Foreign) Financial Institutions (FFI’s) to search their records for suspected US persons for reporting their assets and identities to the US Treasury.

About Tax Forms

  • Will I receive any tax documents from Bristol County Savings Bank?

    If your accounts meet the criteria for reporting, for example, if your accounts have not earned interest above reporting requirements, you would not receive a tax document; otherwise, you will receive the appropriate tax documents from the bank. The Internal Revenue Service (IRS) requires us to report certain information regarding the amount of interest, dividend or miscellaneous income or forgiveness of debt, as well as certain mortgage interest our customers pay to us. We use specific forms, such as IRS Forms 1099 and 1098, to annually report income and interest paid.

  • When will I receive my tax documents in the mail?

    Bristol County Savings Bank typically mails tax documents no later than January 31. Depending on the postal delivery, you can usually expect to receive your tax documents by the third week of February. If you don’t receive your tax documents by then, you can look at your eStatements within online banking to see if they are available online or please call us at (508) 828-5420.

  • Why did I receive IRS form 1099-R?

    If you received distributions from an IRA you will receive IRS form 1099-R. You may receive more than one IRS form 1099-R, because distribution information on each form is limited to one account and one distribution code. If you have any questions about your IRA, please call us at (508) 828-5420.

  • Can I view my tax documents online?

    Yes, if you have enrolled in online banking and as long as you are the primary owner of the account, you can view digital copies of your tax documents. Fore security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting. Business users who have User Administration entitlement are able to view these documents.

  • Will I continue to receive copies of my tax documents in the mail?

    Yes, you will still receive a copy of you tax document in the mail.

  • I have a business account, why can't I access the business tax document through online banking?

    Business users who have User Administration entitlement are able to view these documents. For security reasons, tax documents are available for online viewing only by the owner of the Taxpayer Identification Number (TIN) associated with the IRS reporting.